Shipping & Delivery

Do you offer free shipping?

Yes. We offer free shipping on all orders across South Africa — no minimum order required.

How long does delivery take?

Standard delivery takes 7–20 business days. Delivery times may vary depending on your location and customs processing. Rural areas may take slightly longer.

Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery at any time.

What is insured shipping?

Insured shipping is an optional add-on available at checkout for R95. It covers your order against loss, damage, or theft during transit. We recommend it for high-value orders.

Will I be charged customs or import fees?

No. Zento.co.za covers all import arrangements. You will not be charged any additional customs or duties fees on delivery.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery for a full refund or free replacement.

How do I request a refund?

Email us at hello@zento.co.za with your order number, a description of the issue, and photos if applicable. We will respond within 24–48 hours.

How long does a refund take?

Once approved, refunds are processed within 5–10 business days depending on your bank or payment provider.

Orders & Payments

What payment methods do you accept?

We accept all major payment methods available at checkout including credit and debit cards. All transactions are processed securely.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placing them. After that, the order may already be processed and shipped. Contact us as soon as possible at hello@zento.co.za.

My order has not arrived. What should I do?

If your order has not arrived within the estimated delivery window, please contact us at hello@zento.co.za with your order number and we will investigate immediately.

Still Have Questions?

We are happy to help. Reach out to our team and we will get back to you within 24 hours.