Privacy policy
At Zento.co.za, we are committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights as a customer.
1. Information We Collect
When you visit or place an order on Zento.co.za, we may collect the following information:
- Full name and delivery address
- Email address and phone number
- Payment details (processed securely — we do not store card information)
- IP address and browser information
- Order history and browsing behaviour on our site
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and tracking updates
- Respond to customer service enquiries
- Improve our website and shopping experience
- Send promotional emails (only if you have opted in)
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with trusted service providers solely to fulfil your order, including:
- Courier and logistics partners for delivery
- Payment processors for secure transactions
- Email platforms for order notifications
All third parties are required to handle your data securely and in accordance with applicable privacy laws.
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings at any time. Please note that some features of the website may not function correctly without cookies.
5. Data Retention
We retain your personal information for as long as necessary to fulfil your order and comply with legal obligations. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at hello@zento.co.za.
7. Security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. All transactions on Zento.co.za are encrypted using SSL technology.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes have been made constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
📍 12 Bayside Road, Cape Town, Western Cape, 8001
🕐 We respond within 24 hours