Terms of service
Last updated: May 2026
By accessing or placing an order on Zento.co.za, you agree to the following terms. Please read them carefully before using our store.
1. General
Zento.co.za is an online retail store operated from Cape Town, South Africa. We sell lifestyle, household, and wellness products delivered across South Africa. By using this website, you confirm that you are at least 18 years old or have parental consent to make a purchase.
2. Products
We do our best to display product images and descriptions as accurately as possible. However, slight variations in color or size may occur due to screen settings or manufacturing differences. If you are not satisfied with your order, please refer to our Refund Policy.
3. Pricing
All prices are listed in South African Rand (ZAR). We reserve the right to update prices at any time without prior notice. Promotions and discounts are valid for a limited time and cannot be applied retroactively.
4. Orders
By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud or incorrect pricing. You will be notified and fully refunded if your order is cancelled by us.
5. Payment
We accept all major payment methods available at checkout. All transactions are processed securely. Zento.co.za does not store your payment details.
6. Shipping & Delivery
Orders are shipped from our international warehouse. Delivery typically takes 7–20 business days. For full details, please refer to our Shipping Policy. We are not responsible for delays caused by customs, courier services, or circumstances beyond our control.
7. Returns & Refunds
We offer a 30-day money-back guarantee. If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery and we will offer a replacement or full refund. For full details, please refer to our Refund Policy.
8. Insured Shipping
Insured shipping is an optional add-on available at checkout for R95. It covers loss, damage, or theft during transit. Claims must be submitted within 14 days of the expected delivery date.
9. Intellectual Property
All content on Zento.co.za — including logos, images, and text — is the property of Zento and may not be copied, reproduced, or used without written permission.
10. Limitation of Liability
Zento.co.za is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order placed.
11. Privacy
We respect your privacy. Your personal information is used solely to process your order and improve your shopping experience. We do not sell or share your data with third parties. For more details, please refer to our Privacy Policy.
12. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes your acceptance of the new terms.
Contact Us
If you have any questions about these terms, please reach out:
📍 12 Bayside Road, Cape Town, Western Cape, 8001
🕐 We respond within 24 hours